Privacy Policy

Patron Paper ("Company", "we", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage with our paper trading and manufacturing services.

1. Information We Collect

• Business and contact details shared via email, forms, WhatsApp, or phone.
• Order specifications including grade, GSM, finish, and delivery addresses.
• GST numbers, billing details, and compliance documentation required for invoicing.
• Website analytics such as pages visited, device type, and referral sources. Data is aggregated and anonymized where possible.

2. How We Use Information

• Process orders, dispatch goods, and manage customer support.
• Prepare invoices, GST filings, and statutory compliance submissions.
• Provide updates on shipments, new product offerings, or service improvements.
• Enhance website experience, security, and operational effectiveness.

3. Basis for Processing

We process personal data with consent, for contract performance, to meet legal obligations, or for legitimate business interests such as improving our services.

4. Information Sharing

• Trusted logistics partners for delivery coordination.
• Accounting professionals for statutory compliance and audits.
• Technology vendors enabling email, CRM, or analytics tools under confidentiality agreements.
• Government authorities when mandated by law.

5. Data Retention & Security

Information is retained only as long as necessary to fulfill contracts, comply with taxation laws, or resolve disputes. We implement administrative, technical, and physical safeguards to protect data against unauthorized access, alteration, or disclosure.

6. Your Choices

• Update contact details by emailing [email protected].
• Request access to, correction of, or deletion of personal data, subject to legal requirements.
• Opt out of marketing communications through unsubscribe links or by contacting us directly.

7. Cookies & Tracking

Our website may use cookies for session management, analytics, and performance monitoring. You may adjust browser settings to limit cookies; certain features may be affected.

8. WhatsApp & Messaging

When you initiate conversations via WhatsApp or other messaging platforms, your contact details and conversations are stored for service delivery and follow-up. Platform-specific privacy rules also apply.

9. Third-Party Links

External links to payment gateways, logistics portals, or social media are provided for convenience. We are not responsible for the privacy practices of external websites.

10. Children’s Privacy

Our services are intended for business customers. We do not knowingly collect information from individuals under 18 years of age.

11. Policy Updates

We may revise this policy periodically. The latest version is posted on this page with the effective date.

12. Contact Us

For questions or requests, contact Patron Paper, Shed No. 1, Survey No. 194 Paikee (Old SR No. 60), Plot No. 9, Prabhu Mudrika Technocast, Ishwar Industrial Area, B/H Narayan Way Bridge, Kothariya Solvant, Rajkot, Gujarat – 360022. Email: [email protected]. Phone: +91-7802803738.